Privacy policy

Privacy policy

To protect individual rights, especially in relation to automated treatments and with a desire to be transparent with the User, HOME OFFICE DELIVERY SERVICES, S.L.U. (from now on hods) has established a policy that includes the set of such treatments, the purposes pursued by the latter, the legitimacy thereof and also the instruments available to the User so that he can exercise his rights.

The navigation on this website implies the total acceptance of the following provisions and conditions of use.

The use of cookies will be accepted.

If you do not agree, send an email to

The updated version of this privacy policy is the only one applicable for the duration of the use of the website until there is another version that replaces it.

The User who provides personal data through this website is informed of its incorporation into the hods files. The HOLDER is obliged to maintain a record of the treatments performed on these data that must be updated.

For further information on the protection of personal data, we invite you to consult the website of the AEPD (Spanish Agency for Data Protection)

Data Collect

Your data is collected by the HOLDER.

A personal data refers to all the information referred to an identified or identifiable natural person (affected person). It is understood as identifiable a person that can be identified, directly or indirectly, especially by reference to a name, an identification number (DNI, NIF, NIE, passport).

For what purpose is your personal data stored?

The purpose of the processing of personal data that may be collected is to use them mainly by the HOLDER to manage their relationship with you, to offer products and services according to their interests, to improve their user experience and, where appropriate, for the treatment of your requests, requests or orders.

A commercial profile will be developed based on the information provided. No automated decisions will be made based on that profile.

The data provided will be kept as long as the commercial relationship is maintained, provided that the deletion is not requested by the interested party, or during the years necessary to comply with the legal obligations.

They will be registered in the customer file and their treatment will be registered in the register of treatments that the OWNER must keep.

What is the legitimacy for the treatment of your data?

The legal basis for the treatment of your personal data is:

    • The correct execution or fulfillment of the agreed service.


  • The legitimate interest of the HOLDER.


To which recipients will the data be transmitted?

The User’s personal data may eventually be transmitted to third parties related to the OWNER by contract to perform the tasks necessary to manage your account as a customer and without having to give your authorization.

Also when communications have to be made to the authorities in case the User has taken actions contrary to the Law or if the content of the legal notice has not been complied with.

The User’s data may be communicated to other companies of the group, if any, for internal administrative purposes that could involve processing such data.

When some data are required to access specific functionalities of the website, the OWNER will indicate such mandatory at the time of the collection of data from the User.

Rights of the User

Users are informed of the possibility of exercising their rights of access, rectification, cancellation and opposition. Each person also has the right of limitation of the treatment relating to their person, of a right of elimination of transfer of personal data transferred to the data controller and of the right to the portability of their data.

The user has the possibility to file a claim with the competent body of the respective Country, when he/she has not obtained a satisfactory solution in the exercise of his rights by means of a letter addressed to it.

Unless the User objects, by sending an email to the email address, your data may be used, if necessary, to send commercial information of hods.

The data provided will be kept as long as the commercial relationship is maintained or during the years necessary to comply with the legal obligations.

The User is responsible for the fact that the information provided through this website is true, responding to the accuracy of all the data communicated and will keep it updated to reflect a real situation, being responsible for false or inaccurate information provided and of the damages, inconveniences and problems that could cause to hods or third parties.

This information will be stored and managed with due confidentiality, applying the necessary computer security measures to prevent access or improper use of your data, its handling, deterioration or loss.

However, the User must bear in mind that the security of computer systems is never absolute. When personal data are provided over the Internet, such information may be collected without your consent and processed by unauthorized third parties. hods declines any type of responsibility on the consequences of those acts may have for the User, if he voluntarily published the information.

You can access and exercise these rights by written and signed request that may be sent to the registered address of hods that appears at the foot of this page, attaching a photocopy of the ID or equivalent document.

The request can also be sent through the contact form on this site.

For your information, we indicate that the Data Protection Delegate is hods.

These rights will be taken care of, within a period of 1 month, which may be extended to 2 months if the complexity of the application or the number of requests received so requires. All this without prejudice to the duty to preserve certain data in the legal terms and until they prescribe the possible liabilities derived from a possible treatment, or, as the case may be, from a contractual relationship.

Home Office Delivery Services, S.L.U.
Carrer dels Matalafers, 29.
Polígono Industrial Masía San Antonio de Poyo, sector 13.
46394 – Riba-roja de Túria.
Valencia (Spain)